User Agreement / Terms of Service

1. Introduction & acceptance

These Terms govern access to and use of krave.social and related websites, applications, APIs, and services (collectively, the “Service”). You represent that you have the legal capacity to enter these Terms. If you use the Service on behalf of an entity, you represent that you have authority to bind that entity, and “you” includes that entity.

2. Description of service

Krave.social is a modern, first-of-its-kind digital business card and customer relationship management (CRM) platform built on Ruby on Rails 8, designed specifically for content creators to create, share, and manage professional digital business cards and client/fan relationships. Linkcocoon LLC may modify, suspend, or discontinue any part of the Service at any time, with or without notice, subject to applicable law. Features labeled beta, preview, or similar may be incomplete or unstable.

3. Eligibility & accounts

You must be at least the age of majority in your jurisdiction (and in any event not under 13 where prohibited) to use the Service. You must provide accurate registration information and keep your credentials secure. You are responsible for all activity under your account. We may refuse registration, suspend, or terminate accounts that violate these Terms, create risk, or for other legitimate business or legal reasons. You must notify us promptly of any unauthorized access or security breach related to your account.

4. User conduct & prohibited uses

You agree not to, and not to permit others to:

• Violate any applicable law, regulation, or third-party rights (including intellectual property, privacy, and publicity rights).
• Upload, publish, or distribute malware, unlawful content, harassing content, hate speech, or content that promotes illegal activity.
• Attempt to gain unauthorized access to the Service, other accounts, systems, or networks; probe, scan, or test vulnerability without authorization; or bypass or circumvent security or access controls.
• Scrape, crawl, harvest, bulk download, monitor, or copy the Service or its content (including user listings) except as expressly permitted in writing by Linkcocoon LLC or as required by applicable law; use robots, scripts, or automated means in a way that impairs the Service.
• Reverse engineer, decompile, disassemble, decode, or attempt to derive source code, algorithms, or trade secrets from the Service, except to the limited extent such restriction is prohibited by applicable law.
• Use the Service to build, train, or improve a competing product or service; benchmark or monitor availability or functionality for competitive purposes; or commercially exploit Service data without authorization.
• Interfere with or disrupt the integrity or performance of the Service (including by overloading infrastructure).
• Misrepresent your identity or affiliation; impersonate any person or entity; or use another user’s account without permission.

5. User content & licenses

You retain ownership of content you submit, upload, or publish through the Service (“User Content”), subject to third-party rights. You represent and warrant that you have all rights necessary to grant the licenses below and that User Content does not violate law or third-party rights. You grant Linkcocoon LLC a worldwide, non-exclusive, royalty-free, sublicensable, transferable (in connection with a permitted assignment), perpetual license to host, store, reproduce, process, adapt, modify, publish, display, distribute, communicate, and otherwise use User Content solely as reasonably necessary to operate, provide, secure, improve, and promote the Service, including creating backups, derivative formats, and aggregated or de-identified analytics. You waive moral rights to the extent permitted by law. Linkcocoon LLC may remove or refuse to display User Content at any time in its discretion, subject to applicable law.

6. Intellectual property

As between you and Linkcocoon LLC, Linkcocoon LLC owns and retains all right, title, and interest in and to the Service, including all software, code, designs, templates, features, documentation, improvements, updates, and all Linkcocoon LLC trademarks, logos, trade dress, and branding (including krave.social). Except for the limited rights expressly granted in these Terms, no rights are granted to you by implication, estoppel, or otherwise. You may not use Linkcocoon LLC’s marks without prior written consent except as expressly permitted by these Terms.

7. Fees & payments

Certain features may be paid. Fees, taxes, billing cycles, renewal terms, and refund rules will be presented at checkout or in-product and may be processed by third-party payment processors. You authorize us and our processors to charge your selected payment method. If you fail to pay, we may suspend paid features. To the maximum extent permitted by law, fees are non-refundable unless expressly stated otherwise at purchase.

8. Termination

You may stop using the Service at any time. We may suspend or terminate your access immediately if we reasonably believe you violated these Terms, created risk, or must do so to comply with law, or if we discontinue the Service. Upon termination, your right to use the Service ceases. Sections that by their nature should survive (including intellectual property, disclaimers, limitations of liability, indemnity, and dispute resolution) survive termination.

9. Disclaimers

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. LINKCOCOON LLC DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY CONTENT WILL BE ACCURATE OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS; IN SUCH CASES, DISCLAIMERS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL LINKCOCOON LLC OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LINKCOCOON LLC’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU ACTUALLY PAID TO LINKCOCOON LLC FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100), IF YOU PAID NOTHING DURING THAT PERIOD. THESE LIMITATIONS APPLY TO ANY THEORY OF LIABILITY AND REGARDLESS OF WHETHER A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

11. Indemnification

You will indemnify, defend, and hold harmless Linkcocoon LLC and its affiliates, and their respective officers, directors, employees, agents, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms or applicable law; or (d) your violation of third-party rights. Linkcocoon LLC may assume exclusive defense and control of any matter subject to indemnification at your expense, and you will cooperate with our defense.

12. Dispute resolution; arbitration; class action waiver

Informal resolution. Before filing a claim, you agree to contact Linkcocoon LLC at support@krave.social to attempt to resolve the dispute informally for at least thirty (30) days.

Binding arbitration. Except for claims that may be brought in small claims court on an individual basis in your county of residence (or Maricopa County, Arizona) if eligible, any dispute, claim, or controversy arising out of or relating to the Service or these Terms (including formation, interpretation, performance, and breach) shall be determined exclusively by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with the AAA Consumer Arbitration Rules then in effect, as modified by these Terms. The seat of arbitration shall be Phoenix, Arizona. The arbitrator may award relief only on an individual basis. Judgment on the award may be entered in any court of competent jurisdiction.

Class action and jury trial waiver. YOU AND LINKCOCOON LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU WAIVE ANY RIGHT TO A JURY TRIAL.

If any portion of this Section 12 is held invalid or unenforceable, that portion shall be severed and the remainder enforced to the maximum extent permitted by applicable law.

13. Governing law & venue

These Terms are governed exclusively by the laws of the State of Arizona, USA, without regard to conflict-of-laws principles that would require application of another jurisdiction’s laws. Except as otherwise provided in Section 12, you and Linkcocoon LLC consent to the exclusive jurisdiction and venue of the state and federal courts located in Maricopa County, Arizona for any disputes not subject to arbitration or for ancillary proceedings relating to arbitration (including enforcement of an arbitral award).

14. Export & sanctions

You represent that you are not located in, under the control of, or a national or resident of any country or entity subject to U.S. embargo or similar restrictions, and that you are not on any restricted party list. You may not use or export the Service in violation of U.S. export laws or other applicable sanctions and export regulations.

15. Changes to these terms

We may modify these Terms at any time by posting an updated version on the Service and updating the “Last updated” date. If a change is material, we will provide reasonable notice where required by law (which may include email or prominent posting). Your continued use after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service.

16. Miscellaneous

Entire agreement. These Terms, together with the documents incorporated by reference, constitute the entire agreement between you and Linkcocoon LLC regarding the Service and supersede prior agreements on the subject.

Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

No waiver. Failure to enforce any provision is not a waiver of our right to enforce it later.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.

Third-party beneficiaries. There are no third-party beneficiaries to these Terms except as expressly stated.

17. Contact

For questions about these Terms, contact Linkcocoon LLC at support@krave.social.