Privacy Policy

1. Information we collect

We collect information that you provide directly, information collected automatically, and information from third parties as described below.

• Account and profile data: such as name or display name, username, email address, password or authentication tokens, profile content you choose to publish (including biography text, links, images, and other materials), and settings you configure.
• Transactional data: if you purchase paid features, our payment processors collect payment information subject to their policies; we may receive limited billing identifiers, subscription status, and transaction metadata necessary to provide the Service.
• Usage and device data: such as IP address, device identifiers, browser type, operating system, pages viewed, referring URLs, timestamps, diagnostic logs, security signals, and similar data used to operate, secure, and improve the Service.
• Communications: messages you send to us (including support requests) and related metadata.
• Third-party sign-in: if you authenticate through a third party (for example, Google), we may receive identifiers and profile details permitted by your settings and the provider’s terms.

2. How we use information

We use information to provide, maintain, secure, and improve the Service; personalize features; authenticate users; process transactions; communicate with you; detect, investigate, and prevent fraud, abuse, and illegal activity; comply with legal obligations; enforce our terms; conduct analytics and product development (including aggregate and de-identified analytics where permitted); and protect the rights, safety, and property of Linkcocoon LLC, users, and the public. We process information as described in this Policy and as permitted by applicable law, including where necessary to perform our contract with you, based on our legitimate interests (where applicable), or with your consent where required.

3. How we share information

We may disclose information in the following circumstances:

• Service providers: vendors that assist us with hosting, infrastructure, email delivery, analytics, security, customer support, payments, and similar functions, subject to appropriate confidentiality and security obligations.
• Legal and safety: when we believe disclosure is required by law, regulation, legal process, or governmental request, or to protect rights, privacy, safety, or property.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction subject to standard protections.
• Public content: information you choose to publish on public-facing portions of the Service may be accessible to anyone, indexed by search engines, and copied or shared by others outside our control.
• With your direction: when you request or authorize sharing.

4. Data security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

5. Your rights and choices

Depending on your jurisdiction, you may have rights to access, correct, update, delete, restrict, or object to certain processing of your personal information, or to withdraw consent where processing is consent-based. You may have the right to lodge a complaint with a supervisory authority. You may opt out of marketing communications where applicable by following unsubscribe instructions. To exercise rights, contact us using the information in Section 11. We may need to verify your request and may decline requests where permitted by law.

6. Cookies & similar technologies

We and our providers may use cookies, local storage, pixels, and similar technologies to operate the Service (for example, authentication and security), remember preferences, measure performance, and understand usage. You can control cookies through your browser settings; disabling cookies may limit certain features.

7. Children’s privacy

The Service is not directed to children under 13 (or the age required by applicable law in your jurisdiction). We do not knowingly collect personal information from children in violation of applicable law. If you believe we have collected information from a child in violation of law, contact us and we will take appropriate steps.

8. International transfers

Linkcocoon LLC is based in the United States. If you access the Service from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States and other countries where we or our providers operate, which may have different data protection rules than your country. Where required, we implement appropriate safeguards for cross-border transfers.

9. Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes such as security and backup. Retention periods vary depending on the nature of the information and legal requirements.

10. Changes to this Policy

We may update this Policy from time to time. We will post the updated Policy on the Service and revise the “Last updated” date. Where required by law, we will provide additional notice (which may include email or prominent posting). Your continued use of the Service after the effective date of changes constitutes your acceptance of the updated Policy, to the extent permitted by law.

11. Contact information

For privacy inquiries regarding the Service, contact Linkcocoon LLC at support@krave.social. You may also use contact tools we provide within the Service when available.